POSHMARK Experiences – Episode 2 | 5 Things You Should Know Before Buying on POSHMARK

POSHMARK Experiences – Episode 2 | 5 Things You Should Know Before Buying on POSHMARK


[MUSIC] five things you should know before
buying on Poshmark in this Posh Experiences this video I’ll be discussing
reviews from the review site site jabber in hopes of giving new Poshers the
tools they need to have the best experiences possible after reading
several reviews about shipping time sizing fakes and lacking Posher
customer service I started to see a pattern forming I started noticing that
a lot and I mean a whole lot of the issues in these reviews could have been
avoided with some due diligence just as with any other platform you’ll need to
get a feel of the surroundings before jumping in to make a purchase there’s no
application or any type of testing done for anyone to join you simply fill out
the information required and now you have an account this platform is
designed to give anyone the opportunity to be as successful as they want and
just as with anything else there are some that take this very seriously and
others not so much on that note here are five things you
should know before buying on Poshmark number one do some research on the
Posher you want to buy from you can learn a lot from viewing the Posher’s
about page you’ll see a picture of the Posher if available the closet name the
month and year the Posher joined the last time of activity average ship time
and love notes both given and received I’ve been on Poshmark for almost 3 years
and still before making any purchase on Poshmark I check out the Posher’s about
page and I take a look at their closet to see their other listings I look at
their activity to see how engaged they are with the community and I look at all
the photos for the listing that I want to buy it’s very difficult to get a good
understanding of the condition with two or three photos if I come across one
like this with a small amount of photos I pass on the buy serious Poshers upload
as many pictures as possible the Posher may not always post 8 photos but they’ll
at least take enough pictures at enough angles with close-ups on the fabric to
give you as much information as possible I also look to see a if they’re an ambassador
though this status does not necessarily sway my decision one way or the
other but it does give me a gauge of how successful they’ve already been and how
satisfied their customers are many issues involving shipping unresponsive
Poshers integrity and quality can be avoided by just taking a few seconds to
look at the Poshers history if you’re in the market for luxury items it’s
imperative that you look at the Posher’s love notes a Posher selling luxury
items with many love notes is not selling fake items their notes and
Posher status like if they’re an ambassador for example will reflect this
number two learn the return policy everyone’s body is different and
Posh’s refund policy doesn’t allow returns for ill-fitting items for this
reason you may either want to stick to brands you know very well or be willing
to contact the seller for more information and things like measurements
and fabrics are not listed you’ll have to be hyper vigilant here and understand
that regardless of whether you like the fit or not the item cannot be returned
if it’s just as described in the listing number three know the platform I think
that when a lot of people join the platform they have an idea that the
platform is similar to eBay Poshmark is more of an open market platform with a
strong leaning towards social networking the Posher has more responsibility in
regards to handling their issues outside of customer requesting a return and
things like sharing acts as self-advertising Poshmark is set up so that your closet
is almost like your own website you have your own page with your own listings and
style as well as your own customer service practices as long as everything
falls within community guidelines I think it’s almost like Facebook with
shipping it’s a mixture of retail and online social interaction I urge that if
for some reason you pay attention to this list but still have a bad
experience don’t look at the platform look at the Posher this is my opinion
but I think that as Poshmark’s algorithm improves
bad-apple Poshers will start to be sifted out in the meantime for almost
guaranteed best practices shop with Posh ambassadors not to put down my non-
ambassador PFF’s but ambassadors are people that have agreed or applied to be an
ambassador and have done very well in following
community guidelines and being a positive force in the Posh community
speaking for myself as an ambassador I really do care about my customers
experiences I do as much as I can within reason my goal is to run my closet like
a store and I take my customer service or my customer interaction very
seriously number four no offline transactions not to get this confused
with trades that are permitted but discouraged offline transactions are
prohibited and if you get a message from anyone asking you about buying something
via email or anything else avoid them Posh Protect cannot provide any type
of support for transactions that are not completed on the platform as stated in
number three this platform is more of an open market you have to stay vigilant
and aware number five contact is a weapon or a shield as everyone should
know we live in a digital age where everything is saved somewhere and
Poshmark is no different when you contact the seller about an item or even
a complaint be mindful of this and try to stay professional
I’ve seen many reviews where the person added all the verbiage they used during a
dispute and all I could say to myself was what else was going to happen if you
make yourself appear unreasonable or illogical because of your choice of
words this can lean the decision in favor of
the seller especially if the seller has only been cordial and cooperative
throughout all of their Posh career I understand that frustration can birth
anger but this is your money don’t allow a few characters to possibly get in the
way of that final thoughts Poshmark is designed to be a community oriented
platform where adults can discuss and resolve their issues within guidelines
and policy parameters this platform was created to provide more intimate
interaction in order to bring buyer and seller together… together for a more
positive and caring experience it’s unfortunate that customers have had
these negative experiences hopefully this video will help to provide answers
and a better understanding of the plat- form giving a better opportunity to have
more positive experiences in the future and as always have fun explore the
community create connections and make some money Happy Poshing!

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